Terms and Conditions

These General Conditions of Carriage are the conditions on which SkyShuttle carries any person and their property and these conditions shall apply to each ticket issued by SkyShuttle and each contract to carry any person entered into by SkyShuttle. Any person who travels on a SkyShuttle service shall be considered to have agreed to be carried on these General Conditions of Carriage.

1 INTERPRETATION

1.1 Definitions

In these General Conditions of Carriage, the following words shall have the following meanings-

"drop off point” means any point where a service is to be left.

"journey” means each journey you are entitled to make on a service as set out in your ticket.

"luggage” means any property which you bring onto a vehicle or into a station, including any property carried on your person.

"pick up point” means any point where a service is to be joined.

"reduced fare” means a fare other than a standard single or standard return fare.

"service” means any journey to be made by a shuttle provided or arranged by us or on our behalf for the purpose of carrying persons and their luggage.

“shuttle” means the shuttle, vehicle or other road vehicle or other means of transport provided by us, or any other carrier on which you are travelling.

"Special Conditions” means any additional or special condition relating to a particular ticket or the method of delivery of a ticket (including any restrictions as to the services, dates, days of the week, and times in the day on which travel is permitted only and conditions to advance reservations of seats) as set out in any notices, offers or publications from ourselves.

"ticket” means any ticket or confirmation issued by us or on our behalf, which sets out our agreement to carry or arrange for the carriage of any person, including the services on which travel is permitted and the fare payable. A ticket may be issued as an electronic ticket, which we or our authorised agents have issued to you.

"we", "us" and "our" refers to SkyShuttle, a company registered in England and Wales.

"working day" means a day other than a Saturday or Sunday on which the clearing banks in England and Wales are open to the public for the transaction of business.

"you" means the person who we have agreed to carry or arranged to be carried, being the person who purchased a ticket or for whom a ticket was purchased, or any person who travels on a service with or without a ticket.

1.2 References

In this Agreement, a reference to the singular shall include the plural and vice versa.

2 CARRIAGE SERVICES

2.1 Our agreement to carry you

We agree to carry you and your luggage on the journey permitted by your ticket, on and subject to these General Conditions of Carriage and any Special Conditions applicable to your ticket. The applicable Special Conditions shall take precedence over these General Conditions of Carriage.

2.2 Carriage of children and young persons

We will not be obliged to carry any child under 14 years of age unless that child is accompanied by a responsible person aged 16 or over. Children under the age of 8 will be required to travel on child safety seats

2.3 Your ticket

Your ticket is a record of our agreement to carry you or to arrange for your carriage. Your ticket is our property, and shall be returned to us on request. If your ticket was purchased by someone else, you agree that such person purchased the ticket as your agent. A ticket may only be used by the person(s) named in it or for whom it has been purchased, and may not be transferred to or used by anyone else.

2.4 Validity of your ticket

a.       Travel permitted by your ticket. Your ticket permits you to make the journeys and travel on the services stated on the ticket, subject to any restrictions or statements as to the services, dates, days of the week, and times within a day on which you may travel, set out on the ticket or in any Special Conditions applicable to the ticket. Travel at any other time is not guaranteed.

b.       Period for which your ticket is valid. Your ticket is only valid for the day of travel agreed at the time of booking, unless it is changed in accordance with our amendments policy.

c.       Expiry of your ticket. When your ticket expires, it is no longer valid for travel. However, if your ticket expires during any journey you are making, then if your ticket was valid at the time your journey commenced or should have commenced, its validity will be extended to allow you to complete your journey.

2.5 Amendments to your ticket

a.       Excluded amendments SkyShuttle agrees, as part of the conditions of carriage, to accommodate any individual who has pre-booked a journey from the airport, providing that they arrive at the desk in the terminal within 6 hours of the plane landing. Any changes in the time that a passenger arrives at the desk, due to delays or the early arrival of the flight, or delays in security and baggage collection shall not be counted as amendments. SkyShuttle will honour any pre-arranged booking, as long as a passenger arrives at the desk in the terminal within 6 hours of the plane landing

b.       Permitted amendments Subject to any Special Conditions applicable to certain tickets, you may request the following amendments to your ticket once it has been issued

o        An amendment to the pick up or drop off location

o        An amendment to the flight details

o        An amendment to the number of age of passengers

In instances when the amendment causes an additional charge, (for example the addition of extra passengers), you will have to pay the additional fare at the time of making the alteration. No administration fee will be levied.

In instances when the amendment does not cause an additional charge (for example the changing of flight number) no additional charges will be levied as long as these changes are made at least 48 hours in advance of travel.

In instances when the amendment reduces the fare (for example the reduction of the number of passengers), a refund will be offered, subject to the application of a reasonable administration fee, as long as these changes are made at least 48 hours in advance of travel.

c.       limit for making alterations If you wish to make any amendments, you must request these amendments at least 48 hours in advance of the first journey permitted by your ticket,

d.       How amendments/alterations may be made Amendments to tickets may only be made via our customer service telephone line or at our desk at the airport.

e.       any changes within 48 hours of the first leg of a journey will incur a 5 administration fee if they can be accommodated.

3 CARRIAGE BY OTHER CARRIERS

3.1 Where you have a separate Contract with that other Carrier

a.       Where a ticket specifically includes carriage by another carrier If any journey permitted by your ticket is for or includes travel on a service provided by a carrier other than ourselves, then we contract with you as agent for that carrier, for the purposes of that journey, and the carriage contract for that service will be between you and that carrier, and be on and subject to the terms and conditions of carriage of that carrier notified to you or otherwise published by that carrier.

b.       We may arrange carriage by another carrier We may at any time arrange for you to be carried for any part of a journey or service by a carrier other than us. For this purpose you appoint us as your agent with authority to negotiate and conclude a contract for that carriage between you and that carrier. We will use reasonable endeavours to negotiate a fair and reasonable contract on your behalf, and we shall be considered to have made a fair and reasonable contract if the contract for carriage with that carrier is made on the published conditions of carriage of that carrier, or on conditions similar to these General Conditions of Carriage.

3.2 Where no separate contract with other carrier

Carrier will be treated as our sub-contractor If you are carried by any carrier other than ourselves for all or any part of a journey or service, and you do not have a contract with that carrier, then that carriage shall be considered to have been provided by the carrier on our behalf as our sub-contractor, and these General Conditions of Carriage shall apply to all such carriage.

 

3.3 Liability in relation to carriage by another carrier

1.       Liability of Other Carrier. If you have a separate contract for carriage with any carrier, then we shall have no liability to you if that carrier fails or delays in carrying you, or for any other act or omission of that carrier, and you shall make your claim for any loss or damage you suffer against that carrier.

2.       Our Liability If we do have any liability to you for any act, omission, negligence, or default of any other carrier (whether or not you have a separate contract with that carrier) then our liability to you shall be as if we had carried you on and subject to these General Conditions of Carriage and that carrier were our sub-contractor.

3.       Entitlement of the Other Carrier Where you are carried by any other carrier for the whole or any part of a journey, you shall owe your obligations under these General Conditions of Carriage and any Special Conditions to that carrier as well as us, and that carrier shall be entitled in common with us to the benefit of any rights, remedies or limitations of liability which we have set out in these General Conditions of Carriage and any applicable Special Conditions.

4 PASSENGER RESPONSIBILITIES BEFORE TRAVEL

4.1 You must check your confirmation

You must check your confirmation for errors as soon as you receive it. If your confirmation was issued to you in person by our agents, then you should check your confirmation at that time and bring any errors immediately to the attention of the person who issued the ticket to you. If your confirmation was delivered to you by post or any other method, then you must inform us of any errors no later than 2 working days after you receive your ticket and in any event prior to the stated departure time of the service. If you are purchasing through the website or a self service check the details in the ticket purchase screen you will not be permitted to make or correct any errors in its details once you have clicked the "book this journey" link except in accordance with the amendment policy set out above.

4.2 You must travel with your ticket

You must take your confirmation, including your reservation number, with you whenever you travel on a service, and you must produce your reservation number for inspection when asked. If you do not take your confirmation with reservation number with you when you travel, or do not produce your confirmation with reservation number when asked, then you may be considered to have travelled without a ticket. If you do not have a ticket when boarding, and subject to seats being available, a ticket must be purchased from the driver.

4.3 Concessionary Travel

No concessionary discounts are offered on the service

4.4 You must travel with a valid ticket

a.       Travel without a valid ticket. You must travel with a valid ticket. You will be considered to have travelled without a valid ticket if you travel without a ticket at all or fail to purchase a ticket from the driver prior to the departure of the service, or you travel with a ticket which you are not entitled to or you travel without a ticket which you have purchased, or you travel on any service on which your ticket does not permit travel, or you travel in breach of the General Conditions of Carriage or any Special Conditions applicable to your ticket, or you travel after the expiry date of your ticket, or you travel further than your ticket permits, or you travel with a ticket which is declared by these General Conditions of Carriage or any Special Conditions to be invalid.

b.       Effect of travelling without a valid ticket. We will not allow you to board a service if you do not have a valid ticket or fail to purchase one from the driver. If you do travel on any service without a valid ticket, you shall leave the service when asked, and we may remove you from the vehicle if you refuse, unless you immediately purchase a valid ticket for your journey and you pay the full appropriate fare as specified by the driver for the journey which you are making. If you are using a discount ticket which is not valid for that service because you are using it on the wrong day or at the wrong time, or the card is not in your name, you must pay an excess fare up to the amount of the full standard fare for the journey you are making. We may charge you a reasonable administration fee for issuing any ticket and charging any additional fare.

c.       Fraudulent eTickets. If we have reasonable grounds for considering that a confirmation has been fraudulently used, we reserve the right to confiscate the confirmation and prevent you from travelling on our services. You shall not be entitled to a refund in respect of any eTicket confiscated in accordance with this Clause, and we shall have no further obligations or liability to you.

5 RESPONSIBILITIES FOR THE JOURNEY

5.1 Your commitments to us

5.1.1 Make sure you are ready to travel

When travelling to the airport, you will be given a pick up time. This time is the start of a 15 minute pick up window. Passengers are expected to be ready to travel at the start of the pick up window. If a vehicle arrives within the pick up window, the driver will look for the passenger. If the pick up is from a hotel, the driver will enter the hotel lobby and announce the passenger’s name. If the passenger is not ready and waiting, or the passenger can not be found in the lobby, then the driver may leave without you.

5.1.2 Make sure you are on the correct service

Whilst the driver may make announcements to assist you, you are responsible for making sure that you meet any service on which you are travelling at the relevant boarding point and for getting-off the service at the right destination.

5.1.3 Travelling from the airport

You have a responsibility to check in at the SkyShuttle desk prior to travel. You will be allocated to a vehicle after you have checked in. You will need to be ready to travel when your vehicle arrives at the terminal. If you are not ready and waiting at the desk at this time, we may leave without you. In this case, you will have to check in again, and wait for the next available vehicle to your chosen destination.

 

5.2 Our commitments to you

5.2.1 Our obligation to carry you

It is our obligation to carry you and your permitted luggage on the journeys permitted by your ticket, on and subject to these General Conditions of Carriage and any Special Conditions. We will make reasonable efforts to carry you with the minimum discomfort and inconvenience. Special conditions apply to the carriage of children, as set out in section 7, traveling with children.

5.2.2 We will not carry animals

We will not carry dogs or any other animals (other than guide dogs accompanying registered blind persons, and hearing dogs accompanying deaf persons) on any of our services.

5.2.3 Duration of Services

The published duration of any service are only stated approximately and we will use reasonable endeavours to minimise any disruption to your journey. We cannot guarantee any journey time. We operate a demand responsive service, and do not operate a fixed timetable.

5.2.4 Our right to cancel

We reserve the right to alter any service or suspend, cancel or withdraw services, or terminate a service once it has commenced, without notice whether before or after you have reserved a seat on the service, and to substitute an alternative service.

5.2.5 Our liability for cancellations and withdrawals of services

a.       Our liability is limited to what is stated in these Conditions Except as provided in these General Conditions of Carriage, we shall not be liable for any loss, damage, liability, or cost suffered by you as a result of any cancellation or withdrawal of any service by us, or any delay to any service, or termination of any service.

b.       No liability if you have no reservation If we cancel or withdraw a service before it has commenced and you do not have a seat reserved on it, we shall have no liability to you.

c.       Cancellation before service has begun If we cancel or withdraw a service before it has commenced, otherwise than due to a circumstance beyond our reasonable control, and you do have a seat reserved on it, our liability will be at our option to-

                                 i.            carry you on another service with available seats and where necessary extend the validity of your ticket;

                               ii.            make suitable alternative arrangements to carry you to your destination on another vehicle, or other mode of transport as we deem fit; or

                              iii.            cancel the ticket, and allow you to claim a refund of the full amount of the fare, if no portion of the ticket has been used, or if the outward part of a return ticket has been used, the difference between the single and return fares

d.       Cancellation after service has begun If a service on which you are travelling commences and is terminated before reaching your destination, other than for a reason outside our control, our liability will be at our option to-

                                 i.            make suitable alternative arrangements to carry you to your destination, such as another service, carrier, vehicle, train, private car, or taxi, which you shall not unreasonably refuse; or

                               ii.            provide a substitute vehicle, which may lack all of the advertised facilities;

5.2.6 We have no liability for circumstances beyond our control

We shall have no liability for any delay or failure to carry you, or for breach of contract, where caused by a circumstance beyond our reasonable control. The following shall be considered to be circumstances beyond our reasonable control war or threat of war, accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a station, compliance with requests of the police, customs or other government officials and security services, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, strike/industrial action, riot or local disturbance or unrest, problems caused by other customers, bankruptcy, insolvency or cessation of trade of any carrier used by us and other circumstances affecting passenger safety.

5.2.7 Our maximum liability to you

Our maximum liability to you for any reasonable and foreseeable loss, damage or liability (including but subject to the limitation set out in Clause 7.11 for loss or damage to your luggage)which you may suffer or incur as a result of our failure to carry you, our delay in carrying you, breach of our contract to carry you, our negligence in connection with carrying you, or the deliberate or negligent acts or omissions of any of our officers, employees, agents, representatives or sub-contractors, shall be limited to an aggregate of 1000.

5.2.8 Death and Personal Injury

We do not exclude or limit our liability for death or personal injury resulting from our negligence, nor where you deal as a consumer exclude your statutory rights.

6 REFUNDS

6.1 What refunds are allowed

You are not entitled to cancel your ticket, and we shall not be obliged to refund to you any fare for your ticket in any circumstances, except for any refunds expressly allowed in these General Conditions of Carriage or any Special Conditions.

6.2 Refunds for tickets where you do not wish to use the ticket

If your ticket is for a single or return journey, and a refund is not prohibited by any Special Conditions, we will make refunds in relation to the fare you paid for that ticket if you comply with the provisions set out in Clause 6.6 below subject to it being cancelled at least 48 hours before the time of travel. If you do not wish to use your ticket, and your ticket is completely unused we will refund the fare you paid less a reasonable administration charge. If your ticket is partially used we will not make any refund.

6.3 Time Limit

We will not make any refund unless you cancel your ticket at least 48 hours prior to the departure time shown on your ticket. If due to any medical reason you are not able to do this, we will still give that refund if you can provide proof of your inability to travel (such as a medical certificate).

6.4 Refunds for delay or cancellation of service

If the service you were booked to travel on is delayed or cancelled or there are insufficient seats and as a consequence you reasonably decide not to travel, you may claim a refund if you return the ticket to either the office or agent where you bought it or the Refunds Department in accordance with the general rules set out in Clause 6.6 below. If you have used the outward part of a return ticket we will refund the difference in value between a single and a return fare

6.5 Refunds for any other reason

If the service does not meet your expectations, and you wish to apply for a refund for any other reasons, you should submit the basis of your claim in writing, by emailing enquiries@skyshuttle.co.uk , or by writing to “Refunds Department, SkyShuttle, Northumberland House, Beacon Road, London Heathrow Airport, TW6 3JJ."

6.6 General rules for refunds

In any case where we are obliged to provide a refund, we will only be obliged to give you that refund on the following conditions-

a.       You must make the refund claim. You must make your claim for a refund yourself and if asked you must provide reasonable proof of your identity and purchase. If you have a ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. You are only entitled to a refund if you have paid the fare which is being refunded.

b.       Where you must make the claim. If you make a claim at least 48 hours prior to the departure time shown on your ticket you may contact the office or agent who issued the ticket or if you purchased the ticket via the telephone booking office or the website by contacting the telephone ticket sales office,. If you make a claim after the departure time shown on your ticket or you are unable to contact the original issuing office you should write direct to the Refunds Department, SkyShuttle, Northumberland House, Beacon Road, London Heathrow Airport, TW6 3JJ, enclosing your ticket and an explanation as to why you could not use it. If you booking is for more than one person, please explain how many people will be travelling.

c.       Time Limits. Your claim for a refund must be made no later than 14 days after the date on which your ticket is valid for travel.

d.       You must return your ticket. When making your claim for a refund, you must return your ticket to us no later than 28 days after you cancelled your ticket and made your claim for a refund. We will not be obliged to give you a refund until we have received your ticket.

e.       Refund charge We will make an administrative charge of 5 per passenger (as such charge may be amended by us from time to time) for giving a refund and cancelling your ticket except if the refund was made because of a cancellation or withdrawal of a service. We may deduct from the amount of any refund, any amount which we are entitled to charge for giving that refund. All refunds will be given in Pounds Sterling

f.        Effect of refund If we give you a refund, then your ticket will be cancelled, and we shall have no further obligation to carry you under that ticket.

7 TRAVELLING WITH CHILDREN

7.1 The legal requirements of travelling with Children

SkyShuttle is a registered passenger transport service, and is therefore governed by the legislation covering the transportation of children on passenger transport vehicles. These rules are different from those covering the transport of children in private vehicles.

7.2 Children under Three

The law states that all passengers over the age of 14 must wear seatbelts, however it is strongly advised that passengers of any age wear a seat belt or use the appropriate child seat. It will be the parent or guardian’s duty to supply the child seat should they wish to use one. In this respect the responsibility for correctly fitting the seat will be with the parent or guardian. SkyShuttle staff will not be able to assist with this process and cannot take responsibility for the seat having been safely fitted. Should parents be providing their own seat, they are required to notify SkyShuttle in advance to ensure that a suitable vehicle is assigned, and that a space is reserved for the child seat. In instances when the seat cannot be accommodated for whatever reason or in instances when the passenger does not have seat, we advise parents to ensure their child uses a standard seat and seatbelt, as this will always be better than no belt at all. If a passenger is travelling with a child safetyseat, the parent or legal guardian may be asked to fit the seat into a specific seat in the vehicle, and other passengers may be asked by the driver to change seats to accommodate this. In such an instance, passengers are required to follow the instructions of the driver. SkyShuttle does not provide its own child safety seats for children under 3.

7.3 Children aged between Three and Eight

SkyShuttle can provide a booster seat for children aged between 3 and 8, although it is not a legal requirement for children in this age group to travel on a booster seat when traveling in a SkyShuttle shuttle. Passengers travelling with a child aged between 3 and 8 are advised to notify SkyShuttle in advance, so that we can arrange a booster seat. If SkyShuttle provides a child under eight with a booster seat, then that child is advised to sit on the booster seat/ If a booster seat is not available in a particular shuttle, or SkyShuttle is not notified in advance, then the child can sit in the passenger seat without the assistance of a booster seat. All children over the age of three are strongly advised to wear seatbelts, whether or not they are seated on a booster seat.

7.4 Children over Eight

Children aged eight and over are required to sit on a normal passenger seat and do not require any specific child seats.

7.5 Unaccompanied Minors

SkyShuttle is not able to carry unaccompanied minors. Any children aged 14 or under must be accompanied by a parent or guardian.

7.6 Child Fares

Children under three can travel for free on the SkyShuttle service. They are not regarded as passengers when calculating group fares (for example a party of one adult and one child under three would be charged the fare for one passenger). Children over three are charged at the standard SkyShuttle fares, but are included in calculating group fares (for example, a party of one adult and one child over three would be charged the fare for two passengers).

8 LUGGAGE

8.1 Permitted Luggage Allowance

We will carry your luggage on and subject to these General Conditions of Carriage and any applicable Special Conditions. You are allowed to take onto a service, one medium sized suitcases or rucksacks (no more than 20kg per item) and one small piece of hand luggage. In this context, hand luggage means something that is capable of fitting in an overhead luggage rack or under seats.

8.2 Additional Luggage Allowance

Passengers may carry more luggage on the service, as long as this is booked in advance. This is subject to the payment of the excess luggage fee. Passengers may also carry Golf Bags, if these are booked in advance. This is subject to the payment of the excess luggage fee. We may agree to carry additional luggage such as skis and folding/dismantled bicycles, subject to available accommodation, provided that they are packed in a purposely made, fully protective wrapping. If we agree to carry any particular luggage on any journey this does not mean that we have agreed to carry that luggage on any subsequent journey you make. Fragile items such as electrical goods, portable televisions and radio will only be carried if they are of reasonable size and securely fastened. These may be subject to the additional luggage fee. We will agree to carry collapsible manual wheelchairs, as long as you inform us in advance. Any wheelchairs will not be included in your luggage allowance. We may agree to carry additional luggage for passengers above the permitted luggage allowance, when a passenger has not pre-booked additional luggage, subject to the payment of the excess luggage fee. If we agree to carry additional luggage without a pre-booking on any journey this does not mean that we have agreed to carry that luggage on any subsequent journey you make. Drivers will load your luggage on or off vehicle except where in the reasonable opinion of the driver, your luggage exceeds the recommended weight, whereby you will be responsible for the loading.

8.3 Prohibited contents

a.       Prohibited luggage We are not obliged to carry any of the following items of luggage, and you may not bring them onto any vehicle without our permission any weapons, drugs or solvents (other than medicines), live or dead animals, fish or insects, battery powered wheelchairs / disabled scooters, prams, non folding pushchairs, non-folding bicycles and surfboards, or any items which are in our opinion are unsafe, or may cause injury or damage to property, or which are considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile or perishable, or items with sharp or protruding edges, or any item over 20kg in weight. lifting of your luggage, on or off the vehicle.

b.       What happens if you take prohibited luggage If you take any of these items onto any vehicle, we may remove them from the vehicle immediately on discovery, and leave them outside the vehicle, wherever they may be situated. If you have any doubts as to whether we will carry any particular item, you should obtain our written confirmation before purchasing your ticket. If you take any prohibited items of luggage onto a vehicle or into a station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever.

8.4 Packing and identification of luggage

You must pack all of your luggage safely and securely, and lock and fasten it, with a view to protecting your luggage from loss, damage or interference, and to protecting any other property on a vehicle from being damaged by your luggage. All luggage which is given into our custody should be clearly and appropriately labelled and include a contact telephone number where possible. We will not be obliged to carry any luggage which has not been properly packed or labelled.

8.5 Inspection of luggage

We shall be entitled to inspect all of your luggage, for the purpose of ensuring compliance with the above requirements. We shall not be obliged to carry you or your luggage, and shall be entitled to remove you from any vehicle, if you refuse to submit to a search.

8.6 Storage of luggage

All luggage, other than hand luggage will be stored in any hold or other storage compartment on the vehicle, and not in the passenger compartment of the vehicle.

8.7 Getting the luggage onto a service

Drivers will load and unload luggage, except as described in 8.2 but it is your responsibility to see your luggage put on and taken off a vehicle, or checked-in at any station where check-in arrangements apply. Except for any luggage stored in the hold of a vehicle, you must also look after your luggage at all times, including at any station and your hand luggage whilst on a vehicle.

8.8 Small valuables and important items

Small valuable items should not be stowed in the luggage hold under any circumstances but should be taken on board a vehicle as hand luggage. Small valuable items include money, medication, jewellery, precious metals, laptop computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports, visas, tickets and identification documents. Small valuable items may be placed in the overhead racks or under your seat, but should not be left unattended by you. Where possible, small valuable items should be carried on your person.

8.9 Lost Luggage

8.9.1 Our liability for lost luggage

If you leave behind or lose any of your luggage on a vehicle we shall take reasonable care of that luggage.

8.9.2 We will store lost luggage

If we find any of your luggage on a vehicle or at the airport, we will store it at such location as we may decide, but all such storage will be at your risk. We may charge you a reasonable administration fee for the storage and return of your lost luggage.

8.9.3 Our right to dispose of lost luggage

If you have not collected your lost luggage within 1 month of our receiving or finding it, we may dispose of your luggage in any manner we wish, including by destruction or sale, and we shall be entitled to keep any sale proceeds. We shall be entitled to open and examine any left or lost luggage. If there are any items which we consider are dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to dispose of those perishable items within 48 hours of our receiving or finding such items.

8.9.4 You must hand over lost luggage of other people

If you find any property of any other person on any vehicle, you must hand it over to one of our staff immediately. If you find any property on any vehicle you shall hand it over to the vehicle driver where possible.

8.10 Notification of loss or damage

If during any journey you should lose any of your luggage or any of your luggage is damaged you must notify a member of our staff as soon as possible after your discover the loss or damage. You must confirm any loss or damage of your luggage within 48 hours after the end of your journey by writing to the Lost Property Department at SkyShuttle, Northumberland House, Beacon Road, London Heathrow Airport, TW6 3JJ, or email us at customerservice@skyshuttle.co.uk or any other advertised address for the purpose. If you do not notify us of any loss or damage to your luggage as required, then we will not be liable for that loss or damage.

8.11 Our liability for loss or damage to Luggage

Your luggage shall be at your risk at all times, and we will only be liable for any loss of or damage to your luggage caused by our negligence. Our maximum liability to you for any loss of or damage to your luggage, whether for breach of contract, breach of any duty of care in relation to the luggage, our negligence, or any deliberate or negligent acts of any of our employees, agents or representatives, shall be limited to 500 for all such loss or damage. You should insure your luggage with reputable insurers against all usual and normal risks of loss or damage, to the full replacement value of the luggage, with no excess.

9 PASSENGER BEHAVIOUR

9.1 Required behaviour and prohibited behaviour

You shall behave in a reasonable, sensible and lawful manner on a vehicle and at any pick up point, comply with any request from a member of staff concerning the availability of certain seats reserved for other passengers, use mobile phones considerately with the comfort of other passengers in mind and you shall not be abusive or threatening to any staff or any other person; or conduct yourself in a way which may endanger yourself, any vehicle or drop off or pick up point or any person or property on board any vehicle or at any station; or obstruct any driver, crew, officer or staff in the performance of their duties or fail to comply with their instructions; or behave in a manner which causes discomfort, inconvenience, damage or injury to other persons; or obstruct or allow any of your luggage to obstruct any aisle or emergency exit; or play any radios, cassette or CD players, personal stereos, musical instruments or radio or electronic devices that are audible and distracting or annoying to any person or which interfere with or render less audible any public address system or other equipment. Customers may not board any vehicle whilst under the influence of alcoholic drinks or drugs; or smoke; or board any vehicle whilst you are seriously ill or suffering from any serious contagious illness.

9.2 Food and Drinks

Customers may not take onto any vehicle any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any vehicle or in any station, or consume or take any hot food onto the vehicle, such as chips, or other takeaway foods; customers are welcome to bring on board the vehicle hot drinks provided they are fitted with a safety lid to avoid spillage, cold non alcoholic drinks and cold food is also permitted to be taken onto the vehicle.

9.3 Consequences of bad behaviour

If you fail to comply with any of the behaviour rules in Clause 8.1, or we have reason to believe you may continue any conduct in breach of those behaviour rules, we shall be entitled to restrain you, remove you from the vehicle or station, refuse you further carriage, cancel your ticket without refund, and take any other measures as we consider necessary to prevent continuation of such conduct.

9.4 Our liability for behaviour of other passengers

Whilst we will use our reasonable efforts to control the behaviour of other passengers on a vehicle or at a station, we will not be liable to you for any act or omission of any other passenger on a vehicle or at a station.

10 GENERAL

10.1 Governing Law

Your ticket, the contract with us to carry you, and any carriage we provide to you shall be governed by English law, and the English courts shall have exclusive jurisdiction.

10.2 Severability

Each of the provisions of these General Conditions of Carriage shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from these General Conditions of Carriage, and the remaining provisions of these General Conditions of Carriage shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.

10.3 Your personal data

Your personal data (including details of and copies of your travel documentation) given to us by you or our agents or representatives may be kept on record by us, and used and disclosed by us for the purposes of administering your ticket, purchasing tickets for your carriage by carriers other than us, making seat reservations for you for travel on any service, administering, performing and exercising any rights under your carriage contract with us, these General Conditions of Carriage and any Special Conditions, and complying with any legal obligations we may have to make available such data to government agencies or other persons in connection with your travel. In carrying out this purpose, we may disclose your personal data to our own offices, our agents and representatives, sub-contractors, government agencies, and any other carriers. You consent to this receipt, use, disclosure and transfer of your personal data.

10.4 Amendments and waivers

None of our employees, agents, or representatives, has authority to alter, modify or waive any provision of these General Conditions of Carriage or any Special Conditions.

10.5 Third Party Rights

Unless otherwise stated in these General Conditions of Carriage, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any term of these General Conditions of Carriage or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply.